Faq

Welcome to Pakify Jewelry. Below you’ll find answers to the most common questions about our products, ordering process, delivery, and policies. Our goal is to make your shopping experience smooth, secure, and trustworthy.

1. Is the jewellery real gold or silver?

No. All products available at Pakify Jewelry are premium-quality artificial jewellery. Our designs are carefully crafted to give a luxurious, real-jewellery look while remaining affordable. Artificial jewellery allows you to enjoy elegant styles without paying high gold or silver prices.

2. Is your jewellery safe and skin-friendly?

Yes. Our jewellery is made using skin-friendly and lightweight materials suitable for daily and occasional wear.
However, we recommend avoiding direct contact with water, perfume, and chemicals to maintain long-lasting shine, especially for customers with sensitive skin.

3. Do you deliver all over Pakistan?

Yes 🇵🇰
We provide nationwide delivery across Pakistan, including major cities and remote areas.

Estimated Delivery Time:
• Major cities: 3–5 working days
• Remote areas: 4–7 working days

Delivery times may vary slightly during sales or public holidays.

4. Is Cash on Delivery (COD) available?

Yes ✅
We offer Cash on Delivery (COD) across Pakistan to ensure a safe and trustworthy shopping experience. You can pay only when your order is delivered to your doorstep.

5. How can I place an order?

Placing an order is quick and easy:

  1. Choose your favorite jewellery product

  2. Click on Add to Cart

  3. Proceed to Checkout

  4. Fill in your shipping details

  5. Select Cash on Delivery

  6. Confirm your order

You will receive confirmation once your order is placed successfully.

6. How long does order processing take?

Orders are processed within 24 hours after confirmation. Once shipped, the courier service will contact you regarding delivery. Tracking details may be shared when available.

7. Can I cancel my order after placing it?

Yes, orders can be cancelled before shipment.
If your order has not yet been dispatched, please contact our customer support team as soon as possible with your order details.

8. What is your return and refund policy?

Customer satisfaction is very important to us.

Return Policy:
• Returns are accepted within 7 days of delivery
• Products must be unused, unworn, and in original packaging
• Tags and accessories must be intact

Refund Policy:
• Refunds are processed after product inspection
• Refund processing time: 3–5 working days
• Shipping charges are non-refundable

9. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear product images. Our support team will review the issue and provide a suitable solution.

10. Will the jewellery color fade over time?

With proper care, our jewellery maintains its appearance for a long time.

Jewellery Care Tips:
• Avoid water, perfume, and chemicals
• Store jewellery in a dry place
• Do not wear while bathing or sleeping

Proper care helps extend the life and shine of your jewellery.

11. Is your jewellery suitable for gifting?

Absolutely 🎁
Our jewellery sets and gift collections are perfect for birthdays, weddings, Eid, anniversaries, and special occasions. Elegant designs and attractive packaging make them ideal gifts.

12. How can I contact customer support?

Our support team is always ready to help.

📧 Email: mohsinismail491@gmail.com
📱 WhatsApp: +92 3019338734
🕒 Support Hours: Monday to Saturday (10:00 AM – 7:00 PM)

Please include your order number for faster assistance.

13. Why should I shop from Pakify Jewelry?

✔ Trusted online jewellery store in Pakistan
✔ Premium artificial jewellery at affordable prices
✔ Cash on Delivery available
✔ Fast and reliable shipping
✔ Customer satisfaction guaranteed

Need More Help?

If you still have questions, feel free to contact us. We’re here to make your shopping experience easy, secure, and enjoyable.

✨ Pakify Jewelry – Style You Can Trust